Refund & Cancellation Policy

This policy explains how cancelling works and when we refund a payment for AiHopper, operated by Nikhil, an individual (sole proprietor) based in Bhiwani, Haryana, India. It is part of our Terms of Service.

1. Cancelling a plan

• You can cancel a paid plan at any time in Settings → Billing. No email or call is needed.
• After you cancel, your plan keeps working until the end of the month or year you have already paid for. You are not charged again.
• When the paid period ends, the workspace moves to the Free plan. Your data stays; anything above the Free plan’s limits pauses until you upgrade again.
• Posts already scheduled keep their dates and still publish after you cancel (see the FAQ for the details).

2. Refunds

You can try AiHopper on the Free plan, without a card, before paying, so payments are generally not refundable:

• Subscription payments (monthly or yearly), including renewals, are not refunded, in full or in part, for the remaining days of a period after you cancel or downgrade.
• AI credit packs and the one-time fee to schedule a post beyond your plan’s window are not refundable once bought.
• Upgrades charge only the difference for the days left in your current period, so nothing is paid twice.

We do refund in full:

• A payment charged twice for the same thing, or charged after you had already cancelled.
• A payment taken when the service you paid for could not be provided because of a fault on our side.
• The small refundable amount (₹5) Razorpay may take to authorise autopay for a plan change: it is returned automatically.

AI credits spent on a request that failed are returned to your credit balance automatically.

3. How to ask for a refund

Email billing@aihopper.in from the email address of your account within 30 days of the payment, with the payment date and amount (or the Razorpay payment ID from your receipt). We reply within 3 working days. Approved refunds go back to the original payment method through Razorpay, which usually takes 5 to 7 working days to reach your account, depending on your bank.

4. Delivery of the service

AiHopper is software used online. Nothing is shipped. Your plan, its limits and any credits you buy are available in your account immediately after the payment is confirmed (usually within a minute). If something you paid for doesn’t appear within an hour, write to billing@aihopper.in.

5. Changes to this policy

We may update this policy; the “Last updated” date above shows when. A change never applies to a payment made before it.